Guest Services Agent

  2024-03-05

  Two MacDonnell Road

  Admiralty

Reference No
24/03/W021

Industry
Hotel, Travel and Tourism

No. of Vacancies *
2

Salary *
Monthly $17500

Mode of Employ
Full Time

Qualification
Uneducated

Job Duties *

• 負責接待及為住客登記入住相關手續
• 處理所有到達及離開酒店住客的記錄、訂房
• 解答住客一般查詢及協助處理投訴個案
• Process all check-in and check-out procedures in an effective and efficient way
• Provide quality service and handle guests’ enquiries & complaints
• Achieve the high level of guest’s satisfaction with courteous and friendly manner
• Ensure the cross-departmental communication in order to handle both guest and operational issues effectively
• Handle other daily departmental operation issues

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Working Hours

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Skills

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Experience

不拘

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Benefits

Medical, Bonus, MPF, Statutory Holidays, Lunch Pay, Holiday Pay, Annual Leave: 12 day(s)

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